Remote Client Success Manager MST Time Zone
3.
8 Middleburg, VA Middleburg, VA Full-time Full-time Estimated:
$45.
9K - $58.
2K a year Estimated:
$45.
9K - $58.
2K a year 17 hours ago 17 hours ago 17 hours ago About Us Pink Callers is a fast-growing remote customer service solution searching for flexible go-getters who welcome the challenges of a growing business.
We're specifically looking for a Client Success Manager who will roll up their sleeves and lead from the trenches in the Pacific and Mountain Time Zone with flexibility of coverage.
As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
To succeed in this role, the candidate should have relevant customer service and support experience and a track record of analyzing and optimizing client relationships.
This is a Salary position Based on Management Experience Objectives of this role Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for the client; analyze NPS scores to identify areas for improvement Work with sales and marketing teams to boost customer referrals and develop case studies Required skills and qualifications Proven experience in communications, account management, or customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Preferred skills and qualifications Knowledge of home service businesses and project management tools Experience in client success for any small to medium-sized business We know you will be eager to check the status of your application, but please do not call or request the status of your application.
If you call, you will disqualify yourself by not following this instruction.
Requirements Work Hours:
40 to 40 hours work Required Education:
High school or equivalent Required
Experience:
None(3) years.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Middleburg, VA Middleburg, VA Full-time Full-time Estimated:
$45.
9K - $58.
2K a year Estimated:
$45.
9K - $58.
2K a year 17 hours ago 17 hours ago 17 hours ago About Us Pink Callers is a fast-growing remote customer service solution searching for flexible go-getters who welcome the challenges of a growing business.
We're specifically looking for a Client Success Manager who will roll up their sleeves and lead from the trenches in the Pacific and Mountain Time Zone with flexibility of coverage.
As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
To succeed in this role, the candidate should have relevant customer service and support experience and a track record of analyzing and optimizing client relationships.
This is a Salary position Based on Management Experience Objectives of this role Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for the client; analyze NPS scores to identify areas for improvement Work with sales and marketing teams to boost customer referrals and develop case studies Required skills and qualifications Proven experience in communications, account management, or customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Preferred skills and qualifications Knowledge of home service businesses and project management tools Experience in client success for any small to medium-sized business We know you will be eager to check the status of your application, but please do not call or request the status of your application.
If you call, you will disqualify yourself by not following this instruction.
Requirements Work Hours:
40 to 40 hours work Required Education:
High school or equivalent Required
Experience:
None(3) years.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
