Guest Services Manager
3.
7 Quick Apply Full-time 35 minutes ago Full Job Description Job Title:
Guest Services Manager Department:
Guest Services Company:
The Goodstone Inn & Restaurant Reports To:
General Manager Job
Summary:
As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and providing you with the opportunity to excel and grow as a team player! As the first point of contact, you will be part of a high-energy and enthusiastic team, providing our guests exceptional service to exceed expectations.
The Guest Services Manager will manage the needs and ensure an exceptional experience for all our guests throughout their stay.
The Guest Services Manager oversees all facets of the guest experience.
The Guest Services Manager coordinates the check-in process, resolves guests' issues, and manages the work of the Guest Services Team while providing hands-on assistance.
The Guest Services Manager is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone.
You will maintain a positive and calm outlook, regardless of what challenges might arise, and have an excellent ability to lead and motivate your team.
Essential Functions Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.
Hire, train, mentor, discipline, and terminate GS staff Manage and drive quality of service Knowledge of front office systems (Maestro) Maintain up-to-date knowledge of hotel rates and promotions and take an active interest in sales functions and opportunities for the inn.
Schedules GS staff effectively to the needs of the department Ensure team members work together and communicate to provide continuously high standards of service to our guests Works with team to develop activities and events to enhance guests' stay.
Meets with the GM and Asset Manager monthly to review the budget and stay on goal Liaising with all departments to ensure swift and efficient communication across the inn Preferred Education and
Experience:
Five years of experience in the hospitality industry.
Understanding of revenue management techniques and strategies.
Maturity and the ability to perform well under pressure are required.
Job Type:
Full-Time:
Must be able to work a varied schedule, including AM, Mid, and PM shifts, weekdays, weekends, holidays Supervisory Responsibility:
This position manages all department employees and is responsible for the performance management and hiring of the employees within that department.
Work Environment:
This job operates in a professional hospitality environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Must be able to work effectively in a stressful environment, communicate with others, effectively interact with guests Must be able to accept constructive criticism from supervisors Must be able to change activity frequently and cope with last-minute room changes Must be able to work inside and out, in all weather conditions Must be able to maintain all cleaning equipment and materials in a safe and sanitary working condition Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee frequently is expected to stand for long periods, walk, climb stairs comfortably, use hands to finger, handle or feel; and reach with hands and arms and requires the ability to lift products and supplies of up to 50 pounds occasionally.
Additional Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
Duties, obligations, and activities may change at any time or without notice.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Quick Apply Full-time 35 minutes ago Full Job Description Job Title:
Guest Services Manager Department:
Guest Services Company:
The Goodstone Inn & Restaurant Reports To:
General Manager Job
Summary:
As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and providing you with the opportunity to excel and grow as a team player! As the first point of contact, you will be part of a high-energy and enthusiastic team, providing our guests exceptional service to exceed expectations.
The Guest Services Manager will manage the needs and ensure an exceptional experience for all our guests throughout their stay.
The Guest Services Manager oversees all facets of the guest experience.
The Guest Services Manager coordinates the check-in process, resolves guests' issues, and manages the work of the Guest Services Team while providing hands-on assistance.
The Guest Services Manager is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone.
You will maintain a positive and calm outlook, regardless of what challenges might arise, and have an excellent ability to lead and motivate your team.
Essential Functions Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.
Hire, train, mentor, discipline, and terminate GS staff Manage and drive quality of service Knowledge of front office systems (Maestro) Maintain up-to-date knowledge of hotel rates and promotions and take an active interest in sales functions and opportunities for the inn.
Schedules GS staff effectively to the needs of the department Ensure team members work together and communicate to provide continuously high standards of service to our guests Works with team to develop activities and events to enhance guests' stay.
Meets with the GM and Asset Manager monthly to review the budget and stay on goal Liaising with all departments to ensure swift and efficient communication across the inn Preferred Education and
Experience:
Five years of experience in the hospitality industry.
Understanding of revenue management techniques and strategies.
Maturity and the ability to perform well under pressure are required.
Job Type:
Full-Time:
Must be able to work a varied schedule, including AM, Mid, and PM shifts, weekdays, weekends, holidays Supervisory Responsibility:
This position manages all department employees and is responsible for the performance management and hiring of the employees within that department.
Work Environment:
This job operates in a professional hospitality environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Must be able to work effectively in a stressful environment, communicate with others, effectively interact with guests Must be able to accept constructive criticism from supervisors Must be able to change activity frequently and cope with last-minute room changes Must be able to work inside and out, in all weather conditions Must be able to maintain all cleaning equipment and materials in a safe and sanitary working condition Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee frequently is expected to stand for long periods, walk, climb stairs comfortably, use hands to finger, handle or feel; and reach with hands and arms and requires the ability to lift products and supplies of up to 50 pounds occasionally.
Additional Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
Duties, obligations, and activities may change at any time or without notice.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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